We-Vibe Return Policy
Every return window, fee, and holiday extension for We-Vibe — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 100 Day Pleasure Guarantee pays out in store voucher for another product, not a cash refund — if you want your money back rather than a replacement, this program won't get you there. Products that break after the 100 days fall under the separate warranty process instead.
Policy at a glance
- Return window
- 100 days (store voucher, not cash refund; one item per order)
- Return shipping
- Not specified on the guarantee page; customers submit a Return Form and are guided through the process, which suggests the shopper arranges and likely pays for return shipping.
- Free returns
- No - fee deducted
- Restocking fee
- Not published.
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Only one item per order qualifies for a 100 Day Pleasure Guarantee voucher; the total number of claims allowed is at We-Vibe's discretion
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About We-Vibe
You've probably heard of We-Vibe through its couples' vibrators — the brand basically pioneered the app-connected, wear-during-sex category and remains one of the better-known names in intimate wellness. The US storefront sells vibrators, couples' toys, and accessories for her, him, and partners, with a design language that leans discreet and body-safe silicone over novelty-shop aesthetics. Packaging and shipping are typically low-key, which matters for a product category where privacy is part of the pitch.
The thing to understand before buying: their satisfaction program isn't a refund program. If a toy doesn't work out for you within 100 days, you get a voucher toward a different product rather than your money back, and it's capped at one claim per order. That's more generous than most sellers in this category, who often refuse any return on intimate products at all for hygiene reasons, but it's still worth knowing you're trading toward store credit, not cash.
What they sell
- Couples' vibrators and wearable intimacy devices
- App-connected and remote-control vibrators
- Vibrators and toys designed for solo use (For Her, For Him lines)
- Accessories and cleaning products for intimate devices
Frequently asked questions
What is We-Vibe's return window?
100 days (store voucher, not cash refund; one item per order)
Does We-Vibe offer free returns?
No - fee deducted
How much does We-Vibe charge for return shipping?
Not specified on the guarantee page; customers submit a Return Form and are guided through the process, which suggests the shopper arranges and likely pays for return shipping.
Does We-Vibe charge a restocking fee?
Not published.
Does We-Vibe extend its return window for the holidays?
None published
What items cannot be returned to We-Vibe?
Only one item per order qualifies for a 100 Day Pleasure Guarantee voucher; the total number of claims allowed is at We-Vibe's discretion
Also known as
we-vibe.com, we-vibe, wevibe
Return-policy data is compiled from We-Vibe’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on We-Vibe’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.