WebEyeCare Return Policy
Every return window, fee, and holiday extension for WebEyeCare — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you buy just the frame (no lenses), you're on a much tighter 14-day full-refund clock under the 'Suits You Guarantee' — miss it and you fall back to the standard policy, which charges a restocking fee instead of a full refund.
Policy at a glance
- Return window
- 60 days for refund or store credit, up to 365 days for store credit only (unopened, undamaged, original packaging)
- Return shipping
- Customer is responsible for return postage unless the return/exchange is due to a WebEyeCare error.
- Free returns
- No - fee deducted
- Restocking fee
- Contact lenses: 25% restocking fee. Non-prescription eyewear: 10% restocking fee. Prescription eyewear: full price refunded minus 50% of the lens price (no separate flat restocking fee). A 'Suits You Guarantee' allows frame-only purchases to be returned within 14 days for a full refund if in like-new condition.
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Made-to-order/custom/MTO/XR lenses (final sale except manufacturer-confirmed defects), 30-packs within 90-pack lens bundles, items discontinued by the manufacturer, orders with photographic proof of delivery
Time-sensitive items: Suits You Guarantee frame-only returns must happen within 14 days for a full refund — shorter than the general 60-day window. Contact lens exchanges require the lenses to have an expiration date at least 18 months out at the time of return.
Why WebEyeCare earned a C-
About WebEyeCare
Contact lenses are the bread and butter here, sold at a discount off what you'd pay through an eye doctor's office, with prescription verification handled in-house under federal contact lens rules. WebEyeCare backs that up with eyeglasses and sunglasses from familiar names like Ray-Ban and Oakley, plus a virtual try-on tool and its own digital vision test for people renewing a prescription without an in-person visit. The subscription option knocks 15% off standing reorders, which matters if you go through lenses on a predictable schedule.
The return terms are more layered than most eyewear sites: contacts, non-prescription glasses, and prescription glasses each carry their own restocking-fee math, and made-to-order lenses are final sale outside of manufacturer-confirmed defects. You also get a full year to return contacts for store credit, though only the first 60 days qualify for an actual refund. It's a solid value option if you're comfortable reading the fine print on restocking fees before you check out.
What they sell
- Contact lenses including Acuvue, Biofinity, Dailies, and Air Optix
- Prescription eyeglasses and Ray-Ban/Oakley frames
- Sunglasses and smartwear (Ray-Ban Meta)
- Online digital vision tests and prescription renewal services
- Contact lens and eyewear subscription reordering
Frequently asked questions
What is WebEyeCare's return window?
60 days for refund or store credit, up to 365 days for store credit only (unopened, undamaged, original packaging)
Does WebEyeCare offer free returns?
No - fee deducted
How much does WebEyeCare charge for return shipping?
Customer is responsible for return postage unless the return/exchange is due to a WebEyeCare error.
Does WebEyeCare charge a restocking fee?
Contact lenses: 25% restocking fee. Non-prescription eyewear: 10% restocking fee. Prescription eyewear: full price refunded minus 50% of the lens price (no separate flat restocking fee). A 'Suits You Guarantee' allows frame-only purchases to be returned within 14 days for a full refund if in like-new condition.
Does WebEyeCare extend its return window for the holidays?
None published
What items cannot be returned to WebEyeCare?
Made-to-order/custom/MTO/XR lenses (final sale except manufacturer-confirmed defects), 30-packs within 90-pack lens bundles, items discontinued by the manufacturer, orders with photographic proof of delivery
Also known as
webeyecare.com, webeyecare, web eye care
Return-policy data is compiled from WebEyeCare’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on WebEyeCare’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.