West Elm Return Policy
Editor-verified return-policy details for West Elm — last verified Apr 17, 2026.
Standard return policy30 days left on a purchase made today
Policy at a glance
- Return window
- 30 days
- Window (days)
- 30 days
- Free returns
- Yes (in-store)
- Return shipping cost
- $8.95 mail return fee
- Restocking fee
- None
- Holiday extension
- Yes (holiday extension)
- Non-returnable items
- Monogrammed items, custom furniture, made-to-order, mattresses, final sale, gift cards
- Time-bomb items
- Mattresses non-returnable after opening
- Category
- Home
Frequently asked questions
What is West Elm's return window?
30 days
Does West Elm offer free returns?
Yes (in-store)
How much does West Elm charge for return shipping?
$8.95 mail return fee
Does West Elm charge a restocking fee?
None
Does West Elm extend its return window for the holidays?
Yes (holiday extension)
What items cannot be returned to West Elm?
Monogrammed items, custom furniture, made-to-order, mattresses, final sale, gift cards
Also known as
westelm.comwest elm
Return-policy data is sourced from West Elm’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on West Elm’s official site before purchase.