wherelight Return Policy
Every return window, fee, and holiday extension for wherelight — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Policy at a glance
- Return window
- 30 days (defective/incorrect); 90 days (fit/style dissatisfaction, store credit only)
- Return shipping
- Customer pays return shipping unless the issue was wherelight's fault (defective, transport damage, or incorrect item), in which case wherelight covers it
- Free returns
- No - fee deducted
- Restocking fee
- None charged, but the 90-day non-defect return only yields a 50% discount coupon toward a future purchase rather than a cash refund
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Glasses returned without original packaging/case/accessories
Time-sensitive items: Defective or incorrect glasses: 30 days for a full refund or replacement; anything past that or filed as simple dissatisfaction falls into the weaker 90-day, store-credit-only tier
Why wherelight earned a C+
How wherelight compares
Top-graded Eyewear rivals — tap one for the full side-by-side.
About wherelight
Online prescription eyewear has plenty of players, and wherelight competes on price with a direct-to-consumer model that skips the optical shop markup. You pick frames and enter your prescription online, and glasses ship out within a couple weeks.
What trips people up is the two-tier return structure: genuine defects or mistakes get a real refund within 30 days, but if you just don't like how the glasses look or fit, you're routed into a 90-day window that only pays out in a 50% discount coupon, not cash. That's worth knowing going in, especially if you're ordering frames you haven't tried on in person.
What they sell
- Prescription eyeglasses in a range of frame styles
- Prescription sunglasses
- Blue-light-filtering lenses
- Reading glasses
Frequently asked questions
What is wherelight's return window?
30 days (defective/incorrect); 90 days (fit/style dissatisfaction, store credit only)
Does wherelight offer free returns?
No - fee deducted
How much does wherelight charge for return shipping?
Customer pays return shipping unless the issue was wherelight's fault (defective, transport damage, or incorrect item), in which case wherelight covers it
Does wherelight charge a restocking fee?
None charged, but the 90-day non-defect return only yields a 50% discount coupon toward a future purchase rather than a cash refund
Does wherelight extend its return window for the holidays?
None published
What items cannot be returned to wherelight?
Glasses returned without original packaging/case/accessories
Also known as
wherelight.com, wherelight
Return-policy data is compiled from wherelight’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on wherelight’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.