White House Black Market Return Policy
Every return window, fee, and holiday extension for White House Black Market — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
In-store returns skip the $7 mail-in fee entirely, so if you live anywhere near a White House Black Market or Chico's-family store, return there instead of mailing it back - even for an online order.
Policy at a glance
- Return window
- 60 days (unworn, with tags/receipt)
- Return shipping
- $7.00 mail-in processing fee deducted from the refund; original shipping charges are non-refundable
- Free returns
- In-store only
- Restocking fee
- None beyond the $7 mail-in processing fee; non-receipted returns are capped at $250 within 90 days
- Category
- Fashion
Can’t be returned: Final Sale and As-Is marked items, gift cards (except where required by law)
Time-sensitive items: Swimwear, watches, intimates, and hosiery require original packaging or sanitary shields still attached
Why White House Black Market earned a B
About White House Black Market
Black-and-white dressing was the founding gimmick of this women's fashion chain decades ago, though the current lineup has broadened well past that original color palette. It's part of the same corporate family as Chico's and Soma, and you'll often find the three brands sharing mall space or return counters.
The brand skews toward workwear-adjacent dresses, blazers, and going-out pieces for women who want something a step above fast fashion. The 60-day window is generous by mall standards, but the $7 mail-in fee and the strict packaging rules on swimwear and intimates are worth knowing before you order those categories online.
What they sell
- Women's dresses and workwear separates
- Blazers and tailored jackets
- Statement jewelry and accessories
- Swimwear and intimates
Frequently asked questions
What is White House Black Market's return window?
60 days (unworn, with tags/receipt)
Does White House Black Market offer free returns?
In-store only
How much does White House Black Market charge for return shipping?
$7.00 mail-in processing fee deducted from the refund; original shipping charges are non-refundable
Does White House Black Market charge a restocking fee?
None beyond the $7 mail-in processing fee; non-receipted returns are capped at $250 within 90 days
What items cannot be returned to White House Black Market?
Final Sale and As-Is marked items, gift cards (except where required by law)
Also known as
whitehouseblackmarket.com, white house black market, whbm
Return-policy data is compiled from White House Black Market’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on White House Black Market’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.