Willow & I Return Policy
Every return window, fee, and holiday extension for Willow & I — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's no independent return process here at all - this brand only sells through Amazon, so any return or refund has to go through Amazon's standard consumables policy rather than the brand directly, even though the company says it'll personally make things right if you reach out.
Policy at a glance
- Return window
- Governed by Amazon's return policy (sold exclusively on Amazon); 30-day satisfaction guarantee if pet doesn't like the product
- Return shipping
- Handled entirely through Amazon's return process since the brand sells exclusively via its Amazon storefront
- Free returns
- Yes
- Restocking fee
- None
- Category
- Pets
Can’t be returned: Consumable pet chews generally can't be returned through Amazon unless the package arrived damaged or the wrong item was sent
Why Willow & I earned a B+
About Willow & I
Bully sticks and single-ingredient dog chews are the entire product line, sourced from suppliers in South America and Europe with an emphasis on lab-tested, chemical-free processing. It's a small pet treat operation that has chosen to sell exclusively through Amazon rather than running its own storefront.
That Amazon-only setup means the return experience is really Amazon's consumables policy, which generally blocks returns on pet food and treats unless something arrived damaged or wrong. The brand backs it up with its own 30-day guarantee if your dog just doesn't take to the product, handled by reaching out directly rather than through a formal return.
What they sell
- Bully stick dog chews
- Single-ingredient dog treats
- Bully stick holders
Frequently asked questions
What is Willow & I's return window?
Governed by Amazon's return policy (sold exclusively on Amazon); 30-day satisfaction guarantee if pet doesn't like the product
Does Willow & I offer free returns?
Yes
How much does Willow & I charge for return shipping?
Handled entirely through Amazon's return process since the brand sells exclusively via its Amazon storefront
Does Willow & I charge a restocking fee?
None
What items cannot be returned to Willow & I?
Consumable pet chews generally can't be returned through Amazon unless the package arrived damaged or the wrong item was sent
Also known as
willowandi.co, willow & i, willow and i
Return-policy data is compiled from Willow & I’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Willow & I’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.