Winc Return Policy
Every return window, fee, and holiday extension for Winc — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't expect cash back from Winc even when they approve a claim - company credit is the default resolution and it can't be exchanged for cash or used anywhere but Winc, so factor that in if you're thinking about cancelling your membership after a bad shipment.
Policy at a glance
- Return window
- Case-by-case (company credit or replacement, not typically cash refunds)
- Return shipping
- Not typically applicable - Winc resolves issues with company credit or a replacement rather than requiring bottles shipped back
- Free returns
- No - fee deducted
- Restocking fee
- A restocking fee may apply to returned orders, and a separate $25 fee is charged for reshipment requests
- Category
- Alcohol
Can’t be returned: Gift card purchases (final and non-refundable); Member Credits become non-refundable and non-cancellable once confirmed by email
Why Winc earned a C
About Winc
Winc runs a monthly wine club built around a quiz that's supposed to match your palate to bottles you'll actually like, blending its own private-label wines with a rotating subscription model. It's less about browsing a catalog and more about letting an algorithm curate a monthly shipment for you.
The company keeps monetary refunds tightly restricted - damaged or wrong shipments typically get resolved with company credit or a replacement bottle rather than money back, and there's a real restocking fee plus a $25 reshipment charge if something needs to go out again. Gift cards and confirmed member credits are treated as fully final once issued, so don't buy either as a hedge expecting flexibility later.
What they sell
- Monthly wine subscription boxes matched by quiz
- Private-label reds, whites, and rosés
- One-time wine case purchases
- Wine gift memberships
Frequently asked questions
What is Winc's return window?
Case-by-case (company credit or replacement, not typically cash refunds)
Does Winc offer free returns?
No - fee deducted
How much does Winc charge for return shipping?
Not typically applicable - Winc resolves issues with company credit or a replacement rather than requiring bottles shipped back
Does Winc charge a restocking fee?
A restocking fee may apply to returned orders, and a separate $25 fee is charged for reshipment requests
What items cannot be returned to Winc?
Gift card purchases (final and non-refundable); Member Credits become non-refundable and non-cancellable once confirmed by email
Also known as
winc.com, winc, winc wine club
Return-policy data is compiled from Winc’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Winc’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.