Wyze Return Policy
Every return window, fee, and holiday extension for Wyze — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Bought your Wyze cam from Amazon or Best Buy instead of wyze.com? Wyze's own 30-day return policy doesn't apply — you're on that retailer's return rules instead, so check there first.
Policy at a glance
- Return window
- 30 days (site/app purchases only, original condition)
- Return shipping
- Wyze provides a prepaid shipping label once a return is submitted through the Wyze Return Portal; shipping and handling charges paid at purchase are not refunded.
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Products not purchased from wyze.com or the Wyze App (subject to the retailer's own policy instead), products missing original cords/adapters/documentation/packaging, products returned from outside the original shipping country
Time-sensitive items: Products purchased during special sale events may be marked non-returnable per that sale's specific terms
Why Wyze earned a C+
About Wyze
A $20 smart camera in 2017 is what put Wyze on the map, undercutting Nest and Ring by charging a fraction of the price for home security cameras that worked well enough for most people. It's grown into a wider smart-home lineup since, still selling direct online at prices that make premium competitors look overpriced by comparison.
The catalog now spans video doorbells, robot vacuums, smart locks, and sensors alongside its original cameras, all tied together through one app. Hardware carries an 18-month warranty on recent purchases, which is longer than a lot of budget smart-home brands offer. The one thing to watch: Wyze's own return policy only covers what you bought directly from wyze.com or the app — third-party retailer purchases fall under that retailer's rules instead, not Wyze's.
What they sell
- Smart home security cameras and video doorbells
- Robot vacuums and smart cleaning devices
- Smart locks and sensors
- Smart bulbs and plugs
- Wyze Gun Safe and other smart storage devices
Frequently asked questions
What is Wyze's return window?
30 days (site/app purchases only, original condition)
Does Wyze offer free returns?
No - fee deducted
How much does Wyze charge for return shipping?
Wyze provides a prepaid shipping label once a return is submitted through the Wyze Return Portal; shipping and handling charges paid at purchase are not refunded.
Does Wyze charge a restocking fee?
None published
Does Wyze extend its return window for the holidays?
None published
What items cannot be returned to Wyze?
Products not purchased from wyze.com or the Wyze App (subject to the retailer's own policy instead), products missing original cords/adapters/documentation/packaging, products returned from outside the original shipping country
Also known as
wyze, wyze.com, wyze labs, wyze cam
Return-policy data is compiled from Wyze’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Wyze’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.