YorkTest Return Policy
Every return window, fee, and holiday extension for YorkTest — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 14-day cooling-off period sounds generous, but it evaporates the moment you post back your blood sample for testing — if you're not sure you'll keep the kit, hold off on mailing the sample, since kits already dispatched carry a flat £20 deduction even on a prompt cancellation.
Policy at a glance
- Return window
- 14 days (right to change your mind, before sample testing begins)
- Return shipping
- YorkTest pays return shipping only when the company is at fault — faulty or misdescribed goods, wrong item shipped, its own delivery delay, or a pricing error. In every other case, including a standard change-of-mind cancellation, the customer pays the return shipping or collection cost.
- Free returns
- No - fee deducted
- Restocking fee
- A £20 charge per product is deducted from the refund if the test kit has already been dispatched before you cancel; additional value-reduction deductions may apply if hygiene seals or packaging have been handled beyond what's needed to examine the kit.
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Test kits after the blood sample has been returned and lab testing has begun — the right to cancel ends at that point even if the 14-day window hasn't expired
Time-sensitive items: Once you mail back your finger-prick blood sample and the lab starts processing it, the right to cancel disappears completely, even if days remain in the 14-day cooling-off window.
Why YorkTest earned a D+
About YorkTest
Finger-prick blood tests you take at home, mail off, and get IgG food-sensitivity results back within about a week — that's the core offering from this York, England-based company, which also sells into the US market. Instead of a clinic visit, you prick your finger following the kit's instructions, post the sample back in a prepaid envelope, and their lab partners run the analysis.
Because you're technically buying both a physical kit and a lab testing service, the return math gets complicated: you get a 14-day window to change your mind, but that clock stops the moment you post your sample back and testing starts, no refund after that regardless of days remaining. If your kit already shipped before you cancel, expect a flat £20 deduction from whatever refund you're owed.
What they sell
- At-home finger-prick IgG food sensitivity test kits
- Food allergy (IgE) testing kits
- Junior/children's food sensitivity tests
- Nutrition consultation add-ons and premium nutrition programs
Frequently asked questions
What is YorkTest's return window?
14 days (right to change your mind, before sample testing begins)
Does YorkTest offer free returns?
No - fee deducted
How much does YorkTest charge for return shipping?
YorkTest pays return shipping only when the company is at fault — faulty or misdescribed goods, wrong item shipped, its own delivery delay, or a pricing error. In every other case, including a standard change-of-mind cancellation, the customer pays the return shipping or collection cost.
Does YorkTest charge a restocking fee?
A £20 charge per product is deducted from the refund if the test kit has already been dispatched before you cancel; additional value-reduction deductions may apply if hygiene seals or packaging have been handled beyond what's needed to examine the kit.
Does YorkTest extend its return window for the holidays?
None published
What items cannot be returned to YorkTest?
Test kits after the blood sample has been returned and lab testing has begun — the right to cancel ends at that point even if the 14-day window hasn't expired
Also known as
yorktest, yorktest.com, york test, yorktest us
Return-policy data is compiled from YorkTest’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on YorkTest’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.