ZEAL PET Return Policy
Every return window, fee, and holiday extension for ZEAL PET — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
ZEAL doesn't offer exchanges at all, so if a recipe doesn't agree with your pet, you're getting a refund and placing an entirely new order — email [email protected] with your order number before shipping anything back, since returns aren't accepted without prior authorization.
Policy at a glance
- Return window
- 30 days (unopened, unused, original packaging)
- Return shipping
- Customer pays return shipping unless the return is due to ZEAL's error (wrong or damaged item), in which case ZEAL covers it. No handling fees are charged.
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pets
Can’t be returned: Final Sale items, opened or used products, orders affected by a customer-entered incorrect shipping address
Time-sensitive items: Damaged or defective items must be reported within 7 days of delivery with photos; after that window they fall under the standard 30-day return process instead of the damage-claim process
Why ZEAL PET earned a C+
About ZEAL PET
ZEAL sources its pet food ingredients from grass-fed farms in New Zealand and sustainable operations in Canada, then air-dries or wet-packs them into grain-free meals and treats for dogs and cats. The pitch is minimal processing: clean proteins and superfoods without artificial fillers, aimed at owners who actually read ingredient labels.
Beyond the core air-dried lines, it sells wet food, jerky-style treats, and variety packs for pets that get bored with one recipe. One caveat: ZEAL doesn't accept exchanges, so a food that upsets your pet's stomach means a refund and a fresh order, not a swap.
What they sell
- Air-dried dog and cat food
- Wet food for dogs and cats
- Dog jerky tenders and treats
- Variety packs
Frequently asked questions
What is ZEAL PET's return window?
30 days (unopened, unused, original packaging)
Does ZEAL PET offer free returns?
No - fee deducted
How much does ZEAL PET charge for return shipping?
Customer pays return shipping unless the return is due to ZEAL's error (wrong or damaged item), in which case ZEAL covers it. No handling fees are charged.
Does ZEAL PET charge a restocking fee?
None
Does ZEAL PET extend its return window for the holidays?
None published
What items cannot be returned to ZEAL PET?
Final Sale items, opened or used products, orders affected by a customer-entered incorrect shipping address
Also known as
zeal pet, zealpetfood.com, zeal pet food
Return-policy data is compiled from ZEAL PET’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ZEAL PET’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.