Zinus Return Policy
Every return window, fee, and holiday extension for Zinus — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you bought your Zinus mattress through Amazon, Walmart, Costco, or another retailer instead of Zinus.com directly, this policy doesn't apply to you — that retailer's own return window and process governs your purchase instead.
Policy at a glance
- Return window
- 100-night trial on mattresses (good condition, proof of purchase)
- Return shipping
- Not detailed on the policy page beyond return-authorization submission; if Zinus's disposal partner hauls away your old mattress or box spring, a $75 per-unit service fee is deducted from your refund.
- Free returns
- Yes
- Restocking fee
- None published, aside from the optional $75 per-unit old-mattress/box-spring haul-away fee if you use Zinus's disposal service
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: None published beyond the standard condition requirement (item must show no drool, stains, or odors, with proof of purchase)
Time-sensitive items: Mattress toppers, bed frames, adjustable bases, and living/outdoor furniture — only a 30-day return window from delivery, versus the 100-night mattress trial
Why Zinus earned a A-
How Zinus compares
Top-graded Furniture rivals — tap one for the full side-by-side.
About Zinus
Foam mattresses shipped compressed in a box were a novelty when Zinus started rolling them out, and the company has leaned into that convenience ever since — memory foam, hybrid coil-and-foam, and green-tea-infused cooling lines all arrive at your door ready to unbox and expand. Bed frames come in wood, metal, and upholstered styles built for easy at-home assembly, and mattresses come with a 100-night trial.
Zinus operates as part of the larger Hyundai family of businesses, which has helped it scale into one of the more recognized budget bedroom brands in the US, with a claimed 25 million-plus customers served. You get real breathing room to test a mattress at home, but if you bought through Amazon or another retailer instead of Zinus.com directly, that seller's own return rules apply instead — not the ones described here.
What they sell
- Memory foam mattresses (Original, Cooling, and Ultra Cooling Green Tea lines)
- Hybrid foam-and-coil mattresses
- Wood, metal, and upholstered bed frames
- Sofas and sectional couches
- Adjustable bases and mattress toppers
Frequently asked questions
What is Zinus's return window?
100-night trial on mattresses (good condition, proof of purchase)
Does Zinus offer free returns?
Yes
How much does Zinus charge for return shipping?
Not detailed on the policy page beyond return-authorization submission; if Zinus's disposal partner hauls away your old mattress or box spring, a $75 per-unit service fee is deducted from your refund.
Does Zinus charge a restocking fee?
None published, aside from the optional $75 per-unit old-mattress/box-spring haul-away fee if you use Zinus's disposal service
Does Zinus extend its return window for the holidays?
None published
What items cannot be returned to Zinus?
None published beyond the standard condition requirement (item must show no drool, stains, or odors, with proof of purchase)
Also known as
zinus, zinus.com, zinus mattress
Return-policy data is compiled from Zinus’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Zinus’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.