Zosi Return Policy
Every return window, fee, and holiday extension for Zosi — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If a camera or DVR arrives broken, photograph the damage within 48 hours of delivery — that's the hard cutoff for Zosi to treat it as a free DOA replacement instead of a standard paid return. Also note the warranty (1-2 years) is a separate track from the 30-day return window, so a defect discovered later still gets repair or replacement coverage.
Policy at a glance
- Return window
- 30 days from delivery (must ship within window)
- Return shipping
- Buyer pays return shipping for change-of-mind returns (a prepaid label can be purchased with the cost deducted from the refund); Zosi covers return shipping for DOA or product-quality issues
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Category
- Electronics
Can’t be returned: Complimentary gifts or promotional items received with a purchase (not covered under any warranty)
Time-sensitive items: DOA (dead on arrival) or damaged-in-transit claims require photo evidence submitted within 48 hours of receipt
Why Zosi earned a C+
About Zosi
Home security cameras are Zosi's whole game — DVR and NVR kits, doorbell cams, and standalone outdoor units aimed at people setting up their own surveillance rather than paying a monitoring company. You'll see the brand most often in comparison lists alongside other budget-friendly camera makers, since it competes hard on price against bigger names.
The company backs its gear with a tiered warranty: two years on cameras and recording systems, one year on accessories like cables and power adapters, which is longer than a lot of budget electronics offer. One thing worth knowing before you buy: refunds only apply to purchases made directly through Zosi's own store, so if you bought through a third-party reseller, you'll need to go back to that seller instead.
What they sell
- Wired and wireless security camera systems
- DVR and NVR recording systems
- Video doorbells and floodlight cameras
- Solar panels and accessories for outdoor cameras
- Cables, power adapters, and mounting hardware
Frequently asked questions
What is Zosi's return window?
30 days from delivery (must ship within window)
Does Zosi offer free returns?
No - fee deducted
How much does Zosi charge for return shipping?
Buyer pays return shipping for change-of-mind returns (a prepaid label can be purchased with the cost deducted from the refund); Zosi covers return shipping for DOA or product-quality issues
Does Zosi charge a restocking fee?
None published
What items cannot be returned to Zosi?
Complimentary gifts or promotional items received with a purchase (not covered under any warranty)
Also known as
zosi, zositech.com, zosi tech, zosi security
Return-policy data is compiled from Zosi’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Zosi’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.