Burrow Return Policy
Every return window, fee, and holiday extension for Burrow — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Keep the original packaging - returning without it doubles the restocking fee from 10% to 20%, and one free exchange (with original packaging) is offered within 30 days as an alternative to a fee-bearing return.
Policy at a glance
- Return window
- 30 days (10-20% restocking fee; mattresses get 100-day trial)
- Free returns
- No - fee deducted
- Restocking fee
- 10% of purchase price if returned in original packaging, 20% if packaging missing, capped at $250 per item (waived for defective/damaged items)
- Category
- Furniture
Can’t be returned: Products shipped outside continental US, components/add-ons not part of original order, used pillow inserts or improperly packaged throws
Time-sensitive items: Accessory items (pillows, throws, decorative pieces) must be new/unused; mattress returns free only if in salable condition ($100 pickup fee if soiled)
Why Burrow earned a C-
How Burrow compares
Top-graded Furniture rivals — tap one for the full side-by-side.
About Burrow
Assembly here means clicking foam-core sections together with a hex key, not wrestling a manual for an hour. Burrow builds sofas, sectionals, beds, and dining pieces designed to break down into parts small enough to fit through a narrow apartment doorway or up a walk-up. It's a direct-to-consumer brand, and unlike a lot of furniture startups, they actually keep stock on hand, so pieces tend to arrive in about a week instead of months.
You'll pay more than IKEA but less than a boutique furniture showroom, and the modular design lets you add pieces later as your space changes. It's a good fit if you move often or hate waiting on furniture. One thing to know: some reviewers say the cushions soften up faster than they'd like after a year or two of daily use, so it's worth choosing a firmer fill if that matters to you.
What they sell
- Modular sofas and sectionals that assemble tool-free
- Beds, dressers, and nightstands for the bedroom
- Coffee tables, media consoles, and dining sets
- Mattresses with an extended trial period
- Outdoor seating and small-space storage pieces
Frequently asked questions
What is Burrow's return window?
30 days (10-20% restocking fee; mattresses get 100-day trial)
Does Burrow offer free returns?
No - fee deducted
Does Burrow charge a restocking fee?
10% of purchase price if returned in original packaging, 20% if packaging missing, capped at $250 per item (waived for defective/damaged items)
What items cannot be returned to Burrow?
Products shipped outside continental US, components/add-ons not part of original order, used pillow inserts or improperly packaged throws
Also known as
burrow.com, burrow furniture
Return-policy data is compiled from Burrow’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Burrow’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.