Return policy comparison · 2026
Burrow vs Zinus
Policy data verified July 21, 2026 (Burrow) and July 24, 2026 (Zinus)
Burrow
C-
1.4 / 5.0 · Below Average
Winner
Zinus
A-
4.0 / 5.0 · Very Good
The verdict
Zinus has the more generous return policy in 2026, grading A- (4.0/5.0) against Burrow's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BurrowZinus
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Burrow | Zinus | |
|---|---|---|
| Return window | 30 days (10-20% restocking fee; mattresses get 100-day trial) | ✓ 100-night trial on mattresses (good condition, proof of purchase) |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | 10% of purchase price if returned in original packaging, 20% if packaging missing, capped at $250 per item (waived for defective/damaged items) | ✓ None published, aside from the optional $75 per-unit old-mattress/box-spring haul-away fee if you use Zinus's disposal service |
| Return shipping | — | Not detailed on the policy page beyond return-authorization submission; if Zinus's disposal partner hauls away your old mattress or box spring, a $75 per-unit service fee is deducted from your refund. |
| Holiday extension | — | None published |
| Non-returnable | Products shipped outside continental US, components/add-ons not part of original order, used pillow inserts or improperly packaged throws | None published beyond the standard condition requirement (item must show no drool, stains, or odors, with proof of purchase) |
| Watch-out items | Accessory items (pillows, throws, decorative pieces) must be new/unused; mattress returns free only if in salable condition ($100 pickup fee if soiled) | Mattress toppers, bed frames, adjustable bases, and living/outdoor furniture — only a 30-day return window from delivery, versus the 100-night mattress trial |
Burrow tip
Keep the original packaging - returning without it doubles the restocking fee from 10% to 20%, and one free exchange (with original packaging) is offered within 30 days as an alternative to a fee-bearing return.
Zinus tip
If you bought your Zinus mattress through Amazon, Walmart, Costco, or another retailer instead of Zinus.com directly, this policy doesn't apply to you — that retailer's own return window and process governs your purchase instead.
Frequently asked questions
Who has the better return policy, Burrow or Zinus?
Zinus has the more generous return policy in 2026, grading A- (4.0/5.0) against Burrow's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Burrow's return window?
Burrow's return window is 30 days (10-20% restocking fee; mattresses get 100-day trial).
What is Zinus's return window?
Zinus's return window is 100-night trial on mattresses (good condition, proof of purchase).
Does Burrow or Zinus offer free returns?
Burrow: No - fee deducted. Zinus: Yes.