Charles & Colvard Return Policy
Every return window, fee, and holiday extension for Charles & Colvard — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't lose the warranty card or certification paperwork that ships with the stone - sending it back without that documentation costs you $50 to $150 out of your refund even on an otherwise eligible return.
Policy at a glance
- Return window
- 30 days (from shipment date)
- Return shipping
- Customer is responsible for return shipping costs.
- Free returns
- No - customer pays return shipping
- Restocking fee
- None published, but a $50 fee applies if returning moissanite without its warranty card, and a $150 fee applies if returning lab-grown diamonds without certification
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Items outside the 30-day window, intentionally altered or damaged products, personalized or engraved jewelry (final sale), custom-designed jewelry (final sale), Exotic Collection items with damaged or removed tags
Why Charles & Colvard earned a C+
How Charles & Colvard compares
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About Charles & Colvard
Moissanite as a genuine alternative to diamonds is basically what this company invented - Charles & Colvard holds the original patents on lab-created moissanite gems, so it's the source a lot of other jewelers buy from. Lab-grown diamonds have since been added to the lineup too, both marketed as ethical, budget-conscious alternatives to mined stones. Prices land well below comparable mined-diamond jewelry, which is the whole draw for shoppers comparison-shopping engagement rings. Just hang onto every certificate and warranty card that arrives with your stone - losing it turns an otherwise free return into one with a real fee attached.
Engagement and fine jewelry shoppers who want the size and sparkle of a diamond without the price tag, or who specifically want a lab-created stone, are the core customer.
What they sell
- Moissanite engagement rings and wedding bands
- Lab-grown diamond jewelry
- Loose moissanite and lab-grown diamond gemstones
- Earrings, pendants, and bracelets
Frequently asked questions
What is Charles & Colvard's return window?
30 days (from shipment date)
Does Charles & Colvard offer free returns?
No - customer pays return shipping
How much does Charles & Colvard charge for return shipping?
Customer is responsible for return shipping costs.
Does Charles & Colvard charge a restocking fee?
None published, but a $50 fee applies if returning moissanite without its warranty card, and a $150 fee applies if returning lab-grown diamonds without certification
Does Charles & Colvard extend its return window for the holidays?
None published
What items cannot be returned to Charles & Colvard?
Items outside the 30-day window, intentionally altered or damaged products, personalized or engraved jewelry (final sale), custom-designed jewelry (final sale), Exotic Collection items with damaged or removed tags
Also known as
charlesandcolvard.com, charles and colvard, moissanite.com
Return-policy data is compiled from Charles & Colvard’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Charles & Colvard’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.