Return policy comparison · 2026
PetMeds vs Chewy
Policy data verified July 21, 2026 (PetMeds) and April 17, 2026 (Chewy)
PetMeds
A-
4.0 / 5.0 · Very Good
Winner
Chewy
A+
5.0 / 5.0 · Exceptional
The verdict
Chewy has the more generous return policy in 2026, grading A+ (5.0/5.0) against PetMeds's A- (4.0/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 90-day window (above average).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
PetMedsChewy
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| PetMeds | Chewy | |
|---|---|---|
| Return window | 90 days (OTC items, full refund; merchandise credit up to 365 days) | ✓ 365 days |
| Free returns | Yes | Yes |
| Restocking fee | — | None |
| Return shipping | — | Free |
| Holiday extension | — | ✓ Not specifically extended |
| Non-returnable | Vaccines, refrigerated items, specialty/compound medications, drop-shipped items from manufacturers | Prescription medications (special process), gift cards |
| Watch-out items | Prescription medications - prorated refund only within 30 days of shipment (vs 90-day full refund for OTC); damaged/incorrect items must be reported within 72 hours of delivery | Standard 365-day window |
PetMeds tip
Prescription meds get only a prorated refund within 30 days, far short of the 90-day full-refund window for OTC products, so don't assume the marketed 'free 365 day returns' banner applies once a vet prescription is involved.
Chewy tip
Chewy often refunds WITHOUT requiring you to send the item back. Customer service widely praised.
Frequently asked questions
Who has the better return policy, PetMeds or Chewy?
Chewy has the more generous return policy in 2026, grading A+ (5.0/5.0) against PetMeds's A- (4.0/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 90-day window (above average).
What is PetMeds's return window?
PetMeds's return window is 90 days (OTC items, full refund; merchandise credit up to 365 days).
What is Chewy's return window?
Chewy's return window is 365 days.
Does PetMeds or Chewy offer free returns?
PetMeds: Yes. Chewy: Yes.