Return policy comparison · 2026
Chewy vs PetSmart
Policy data verified April 17, 2026 by the Thrifle team
Winner
Chewy
A+
5.0 / 5.0 · Exceptional
PetSmart
B+
3.7 / 5.0 · Good
The verdict
Chewy has the more generous return policy in 2026, grading A+ (5.0/5.0) against PetSmart's B+ (3.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 60-day window (decent).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ChewyPetSmart
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Chewy | PetSmart | |
|---|---|---|
| Return window | ✓ 365 days | 60 days |
| Free returns | ✓ Yes | Yes (in-store) |
| Restocking fee | None | None |
| Return shipping | Free | Customer pays mail shipping |
| Holiday extension | Not specifically extended | Not specifically extended |
| Non-returnable | Prescription medications (special process), gift cards | Gift cards, services, vet services, prescription meds, customized items |
| Watch-out items | Standard 365-day window | Live pets 14 days with health guarantee |
Chewy tip
Chewy often refunds WITHOUT requiring you to send the item back. Customer service widely praised.
PetSmart tip
Opened food returnable if pet won't eat it. Live pet health guarantee is 14 days.
Frequently asked questions
Who has the better return policy, Chewy or PetSmart?
Chewy has the more generous return policy in 2026, grading A+ (5.0/5.0) against PetSmart's B+ (3.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 60-day window (decent).
What is Chewy's return window?
Chewy's return window is 365 days.
What is PetSmart's return window?
PetSmart's return window is 60 days.
Does Chewy or PetSmart offer free returns?
Chewy: Yes. PetSmart: Yes (in-store).