Return policy comparison · 2026
Away vs Briggs & Riley
Policy data verified July 21, 2026 by the Thrifle team
Winner
Away
A-
4.0 / 5.0 · Very Good
Briggs & Riley
C+
2.4 / 5.0 · Fair
The verdict
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against Briggs & Riley's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
AwayBriggs & Riley
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Away | Briggs & Riley | |
|---|---|---|
| Return window | ✓ 100 days (unused, original packaging) | 30 days from receipt (unused, original tags attached) |
| Free returns | Yes | Yes |
| Restocking fee | — | Monogrammed products: $20 deducted from refund; monogram foil orders: additional $15 nonrefundable |
| Return shipping | Free (prepaid label via self-service portal, US/Canada/UK) | Free (US customers) |
| Holiday extension | — | Briggs & Riley has historically extended free returns for holiday-season purchases (e.g. items bought on/after Nov 1 eligible until Feb 1 the following year); 2026-2027 season dates not yet published |
| Non-returnable | Personalized/monogrammed products including luggage tags, gift cards, corporate gift purchases, final sale items | International orders, repair kits, e-gift cards, final sale items |
| Watch-out items | — | Monogrammed items (fee applies, not fully refundable) |
Away tip
The 100-day trial expects you to test the product at home before traveling, but items must still be 'unused' to qualify - actually taking a suitcase on a trip can be treated as use and jeopardize the return.
Briggs & Riley tip
Skip monogramming if you might return the bag - it triggers a non-refundable $20-35 in fees deducted from your refund even within the standard window.
Frequently asked questions
Who has the better return policy, Away or Briggs & Riley?
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against Briggs & Riley's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Away's return window?
Away's return window is 100 days (unused, original packaging).
What is Briggs & Riley's return window?
Briggs & Riley's return window is 30 days from receipt (unused, original tags attached).
Does Away or Briggs & Riley offer free returns?
Away: Yes. Briggs & Riley: Yes.