Return policy comparison · 2026
Away vs IT Luggage
Policy data verified July 21, 2026 (Away) and July 24, 2026 (IT Luggage)
Winner
Away
A-
4.0 / 5.0 · Very Good
IT Luggage
C+
2.4 / 5.0 · Fair
The verdict
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against IT Luggage's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
AwayIT Luggage
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Away | IT Luggage | |
|---|---|---|
| Return window | ✓ 100 days (unused, original packaging) | 30 days (unused, original packaging - money-back guarantee) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | — | None |
| Return shipping | Free (prepaid label via self-service portal, US/Canada/UK) | Customer pays return shipping within the 30-day guarantee; manufacturer covers return shipping if a fault develops during the warranty period |
| Holiday extension | — | None published |
| Non-returnable | Personalized/monogrammed products including luggage tags, gift cards, corporate gift purchases, final sale items | Items returned non-saleable or damaged may be refused a refund |
| Watch-out items | — | — |
Away tip
The 100-day trial expects you to test the product at home before traveling, but items must still be 'unused' to qualify - actually taking a suitcase on a trip can be treated as use and jeopardize the return.
IT Luggage tip
A damaged zipper or broken wheel discovered after the 30-day window still isn't a dead end — It Luggage backs its bags with a 10-year warranty against manufacturer faults, separate from the standard return policy.
Frequently asked questions
Who has the better return policy, Away or IT Luggage?
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against IT Luggage's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Away's return window?
Away's return window is 100 days (unused, original packaging).
What is IT Luggage's return window?
IT Luggage's return window is 30 days (unused, original packaging - money-back guarantee).
Does Away or IT Luggage offer free returns?
Away: Yes. IT Luggage: No - fee deducted.