Return policy comparison · 2026
Away vs True Nutrition
Policy data verified July 21, 2026 (Away) and July 24, 2026 (True Nutrition)
Winner
Away
A-
4.0 / 5.0 · Very Good
True Nutrition
C+
2.4 / 5.0 · Fair
The verdict
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against True Nutrition's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
AwayTrue Nutrition
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Away | True Nutrition | |
|---|---|---|
| Return window | ✓ 100 days (unused, original packaging) | 30 days (from receipt) |
| Free returns | ✓ Yes | No - customer pays return shipping |
| Restocking fee | — | None |
| Return shipping | Free (prepaid label via self-service portal, US/Canada/UK) | Customer is responsible for return shipping costs; no prepaid label is offered. |
| Holiday extension | — | None published |
| Non-returnable | Personalized/monogrammed products including luggage tags, gift cards, corporate gift purchases, final sale items | Perishable goods, personal care and beauty products, hazardous materials, sale items, gift cards; custom single-pound blends are only eligible if at least 60% of the product remains in the package |
| Watch-out items | — | — |
Away tip
The 100-day trial expects you to test the product at home before traveling, but items must still be 'unused' to qualify - actually taking a suitcase on a trip can be treated as use and jeopardize the return.
True Nutrition tip
Custom protein blends can still be returned, but only if at least 60% of the bag is left — don't scoop through most of it before deciding you don't like the taste.
Frequently asked questions
Who has the better return policy, Away or True Nutrition?
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against True Nutrition's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Away's return window?
Away's return window is 100 days (unused, original packaging).
What is True Nutrition's return window?
True Nutrition's return window is 30 days (from receipt).
Does Away or True Nutrition offer free returns?
Away: Yes. True Nutrition: No - customer pays return shipping.