Return policy comparison · 2026
BSTN vs DSW
Policy data verified July 21, 2026 (BSTN) and April 17, 2026 (DSW)
BSTN
C
1.8 / 5.0 · Mediocre
Winner
DSW
A
4.5 / 5.0 · Excellent
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against BSTN's C (1.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BSTNDSW
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| BSTN | DSW | |
|---|---|---|
| Return window | 14 days (unused, resalable condition) | ✓ 90 days |
| Free returns | No - $39.99 fee (US/non-EU shipments) | ✓ Yes (in-store) |
| Restocking fee | — | None |
| Return shipping | USD 39.99 charged for return shipments to the USA; for EU orders over EUR 70 BSTN covers cost via DHL return link, under EUR 70 customer pays | Free mail returns for VIP members |
| Holiday extension | — | ✓ Yes (holiday extension) |
| Non-returnable | — | Final sale items, worn shoes showing significant use |
| Watch-out items | — | Standard 90-day window |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Frequently asked questions
Who has the better return policy, BSTN or DSW?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against BSTN's C (1.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is BSTN's return window?
BSTN's return window is 14 days (unused, resalable condition).
What is DSW's return window?
DSW's return window is 90 days.
Does BSTN or DSW offer free returns?
BSTN: No - $39.99 fee (US/non-EU shipments). DSW: Yes (in-store).