Return policy comparison · 2026
Coco & Eve vs Grande Cosmetics
Policy data verified July 24, 2026 by the Thrifle team
Coco & Eve
C+
2.4 / 5.0 · Fair
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Coco & Eve's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Coco & EveGrande Cosmetics
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Coco & Eve | Grande Cosmetics | |
|---|---|---|
| Return window | 30 days (money-back guarantee, excludes shipping) | ✓ 90 days (US orders) |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | Customer pays return shipping at their own cost except when the product arrived damaged, in which case Coco & Eve covers return postage; a trackable shipping service is recommended. | Free for domestic US orders returned within the 90-day window. |
| Holiday extension | None published | None published |
| Non-returnable | UK/EU change-of-mind returns require the product to be unopened with seals intact | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) |
| Watch-out items | UK/EU customers have a separate 14-day change-of-mind window requiring unopened, sealed product | — |
Coco & Eve tip
If a product arrives damaged, don't pay for return shipping yourself — that's the one case where Coco & Eve covers the cost of sending it back.
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Frequently asked questions
Who has the better return policy, Coco & Eve or Grande Cosmetics?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Coco & Eve's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Coco & Eve's return window?
Coco & Eve's return window is 30 days (money-back guarantee, excludes shipping).
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
Does Coco & Eve or Grande Cosmetics offer free returns?
Coco & Eve: No - fee deducted. Grande Cosmetics: Yes.