Return policy comparison · 2026
The Dessy Group vs DSW
Policy data verified July 24, 2026 (The Dessy Group) and April 17, 2026 (DSW)
The Dessy Group
C-
1.4 / 5.0 · Below Average
Winner
DSW
A
4.5 / 5.0 · Excellent
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against The Dessy Group's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
The Dessy GroupDSW
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| The Dessy Group | DSW | |
|---|---|---|
| Return window | 30 days (ready-to-ship free of restocking fee; special order 25% fee) | ✓ 90 days |
| Free returns | No - $12.95 shipping fee | ✓ Yes (in-store) |
| Restocking fee | 25% on special order (made-to-order) items; none on ready-to-ship items | ✓ None |
| Return shipping | $12.95 flat return shipping fee deducted from refund; original shipping fees are non-refundable | Free mail returns for VIP members |
| Holiday extension | None published | ✓ Yes (holiday extension) |
| Non-returnable | Fabric yardage and swatches, face masks, edible gifts and skincare gifts (all final sale) | Final sale items, worn shoes showing significant use |
| Watch-out items | — | Standard 90-day window |
The Dessy Group tip
Dessy doesn't do exchanges — if the color or size is wrong, you return the original and place a brand-new order rather than swap directly.
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Frequently asked questions
Who has the better return policy, The Dessy Group or DSW?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against The Dessy Group's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is The Dessy Group's return window?
The Dessy Group's return window is 30 days (ready-to-ship free of restocking fee; special order 25% fee).
What is DSW's return window?
DSW's return window is 90 days.
Does The Dessy Group or DSW offer free returns?
The Dessy Group: No - $12.95 shipping fee. DSW: Yes (in-store).