The Dessy Group Return Policy
Every return window, fee, and holiday extension for The Dessy Group — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Dessy doesn't do exchanges — if the color or size is wrong, you return the original and place a brand-new order rather than swap directly.
Policy at a glance
- Return window
- 30 days (ready-to-ship free of restocking fee; special order 25% fee)
- Return shipping
- $12.95 flat return shipping fee deducted from refund; original shipping fees are non-refundable
- Free returns
- No - $12.95 shipping fee
- Restocking fee
- 25% on special order (made-to-order) items; none on ready-to-ship items
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Fabric yardage and swatches, face masks, edible gifts and skincare gifts (all final sale)
Why The Dessy Group earned a C-
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About The Dessy Group
Bridesmaid dresses in seemingly endless color and fabric options are Dessy's specialty — built specifically around wedding parties, letting a bride pick one style and each bridesmaid order her own size without waiting on a bridal shop appointment. Formal wear and men's accessories round out the catalog for outfitting the whole wedding party.
Special-order items — dresses cut and made specifically for your order — still come back for a refund, just with a 25% restocking fee attached, unusually flexible for made-to-order formal wear. Ready-to-ship, in-stock styles are the easier return: no restocking fee, just a flat $12.95 shipping charge deducted from your refund.
What they sell
- Bridesmaid dresses in dozens of colors
- Bridal gowns and bridal accessories
- Mother-of-the-bride formal wear
- Men's formal accessories
- Fabric swatches for color matching
Frequently asked questions
What is The Dessy Group's return window?
30 days (ready-to-ship free of restocking fee; special order 25% fee)
Does The Dessy Group offer free returns?
No - $12.95 shipping fee
How much does The Dessy Group charge for return shipping?
$12.95 flat return shipping fee deducted from refund; original shipping fees are non-refundable
Does The Dessy Group charge a restocking fee?
25% on special order (made-to-order) items; none on ready-to-ship items
Does The Dessy Group extend its return window for the holidays?
None published
What items cannot be returned to The Dessy Group?
Fabric yardage and swatches, face masks, edible gifts and skincare gifts (all final sale)
Also known as
dessy.com, the dessy group
Return-policy data is compiled from The Dessy Group’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Dessy Group’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.