Return policy comparison · 2026
DJI vs Microsoft Store
Policy data verified July 24, 2026 (DJI) and April 17, 2026 (Microsoft Store)
DJI
C+
2.4 / 5.0 · Fair
Winner
Microsoft Store
A
4.2 / 5.0 · Excellent
The verdict
Microsoft Store has the more generous return policy in 2026, grading A (4.2/5.0) against DJI's C+ (2.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DJIMicrosoft Store
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DJI | Microsoft Store | |
|---|---|---|
| Return window | 30 days (from receipt) | ✓ 60 days |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | Customer pays for non-defective returns; DJI covers return shipping if the error was theirs or the item is defective. | Free return shipping |
| Holiday extension | None published | ✓ Not specifically extended |
| Non-returnable | Gift cards, personalized items (unless defective), activated Care Refresh Plans and membership plans, items with tampered security seals or serial numbers, items missing original accessories | Gift cards, digital downloads, Xbox Live subscriptions, opened software |
| Watch-out items | — | Standard 60-day window |
DJI tip
Don't peel any security seals or scratch off serial number stickers before you're sure you're keeping the drone — DJI treats tampered seals as a returns dealbreaker, separate from normal wear.
Microsoft Store tip
One of the more generous electronics policies at 60 days. Surface devices and Xbox have same window.
Frequently asked questions
Who has the better return policy, DJI or Microsoft Store?
Microsoft Store has the more generous return policy in 2026, grading A (4.2/5.0) against DJI's C+ (2.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is DJI's return window?
DJI's return window is 30 days (from receipt).
What is Microsoft Store's return window?
Microsoft Store's return window is 60 days.
Does DJI or Microsoft Store offer free returns?
DJI: No - fee deducted. Microsoft Store: Yes.