DJI Return Policy
Every return window, fee, and holiday extension for DJI — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't peel any security seals or scratch off serial number stickers before you're sure you're keeping the drone — DJI treats tampered seals as a returns dealbreaker, separate from normal wear.
Policy at a glance
- Return window
- 30 days (from receipt)
- Return shipping
- Customer pays for non-defective returns; DJI covers return shipping if the error was theirs or the item is defective.
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Gift cards, personalized items (unless defective), activated Care Refresh Plans and membership plans, items with tampered security seals or serial numbers, items missing original accessories
Why DJI earned a C+
How DJI compares
Top-graded Electronics rivals — tap one for the full side-by-side.
About DJI
If you've seen a drone shot in a movie or on someone's Instagram in the last decade, there's a good chance it came from this company's hardware. It's the dominant consumer and prosumer drone maker, also selling gimbals and action cameras.
The product range spans cheap beginner drones to professional cinema rigs, so pricing varies wildly depending on what you're after. Hobbyists and working videographers alike end up here since it's become the default choice for aerial photography. One catch: their Care Refresh protection plans are non-refundable once activated, so don't buy one impulsively at checkout if you're not sure you'll keep the drone.
What they sell
- Consumer and professional camera drones (Mini, Air, Mavic lines)
- Handheld gimbals and action cameras (Osmo line)
- DJI Care Refresh protection plans
- Drone batteries, propellers, and accessories
Frequently asked questions
What is DJI's return window?
30 days (from receipt)
Does DJI offer free returns?
No - fee deducted
How much does DJI charge for return shipping?
Customer pays for non-defective returns; DJI covers return shipping if the error was theirs or the item is defective.
Does DJI charge a restocking fee?
None published
Does DJI extend its return window for the holidays?
None published
What items cannot be returned to DJI?
Gift cards, personalized items (unless defective), activated Care Refresh Plans and membership plans, items with tampered security seals or serial numbers, items missing original accessories
Also known as
djiusa.com, dji, dji usa
Return-policy data is compiled from DJI’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on DJI’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.