Return policy comparison · 2026
DKNY vs DSW
Policy data verified July 24, 2026 (DKNY) and April 17, 2026 (DSW)
DKNY
B+
3.4 / 5.0 · Good
Winner
DSW
A
4.5 / 5.0 · Excellent
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against DKNY's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DKNYDSW
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DKNY | DSW | |
|---|---|---|
| Return window | 30 days (from delivery) | ✓ 90 days |
| Free returns | No - fee deducted | Yes (in-store) |
| Restocking fee | None published | None |
| Return shipping | Refund is issued less shipping costs; no free return shipping is offered. | Free mail returns for VIP members |
| Holiday extension | None published | ✓ Yes (holiday extension) |
| Non-returnable | Final sale items and promotions, hosiery, intimates, bras, panties, gift boxes | Final sale items, worn shoes showing significant use |
| Watch-out items | — | Standard 90-day window |
DKNY tip
Repackage shoe returns properly — DKNY specifically asks that you put the shoebox inside a separate shipping box, since sending it bare can trigger extra repackaging fees.
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Frequently asked questions
Who has the better return policy, DKNY or DSW?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against DKNY's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is DKNY's return window?
DKNY's return window is 30 days (from delivery).
What is DSW's return window?
DSW's return window is 90 days.
Does DKNY or DSW offer free returns?
DKNY: No - fee deducted. DSW: Yes (in-store).