Return policy comparison · 2026
DKNY vs Zappos
Policy data verified July 24, 2026 (DKNY) and April 17, 2026 (Zappos)
DKNY
B+
3.4 / 5.0 · Good
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against DKNY's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DKNYZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DKNY | Zappos | |
|---|---|---|
| Return window | 30 days (from delivery) | ✓ 365 days |
| Free returns | No - fee deducted | Yes |
| Restocking fee | None published | None |
| Return shipping | Refund is issued less shipping costs; no free return shipping is offered. | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | Final sale items and promotions, hosiery, intimates, bras, panties, gift boxes | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
DKNY tip
Repackage shoe returns properly — DKNY specifically asks that you put the shoebox inside a separate shipping box, since sending it bare can trigger extra repackaging fees.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, DKNY or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against DKNY's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is DKNY's return window?
DKNY's return window is 30 days (from delivery).
What is Zappos's return window?
Zappos's return window is 365 days.
Does DKNY or Zappos offer free returns?
DKNY: No - fee deducted. Zappos: Yes.