Return policy comparison · 2026
DSW vs Ekster
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (Ekster)
Winner
DSW
A
4.5 / 5.0 · Excellent
Ekster
C
2.0 / 5.0 · Mediocre
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Ekster's C (2.0/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWEkster
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | Ekster | |
|---|---|---|
| Return window | 90 days | 100 days (from order delivery) |
| Free returns | ✓ Yes (in-store) | No - $8.99-$14.99 handling fee deducted from refund (US/CA/UK); free within 14 days for EU |
| Restocking fee | ✓ None | Handling fee waived if you choose store credit or an exchange instead of a cash refund |
| Return shipping | Free mail returns for VIP members | US/CA/UK: prepaid label provided, $8.99-$14.99 handling fee deducted from refund; EU: free within 14 days of delivery; Rest of World: customer pays return shipping, no handling fee |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | Custom-engraved pieces, free gifts, warranty replacements |
| Watch-out items | Standard 90-day window | — |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Ekster tip
Choose store credit or an exchange instead of a cash refund — Ekster waives its $8.99-$14.99 handling fee in that case, so you keep more of what you paid.
Frequently asked questions
Who has the better return policy, DSW or Ekster?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Ekster's C (2.0/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is DSW's return window?
DSW's return window is 90 days.
What is Ekster's return window?
Ekster's return window is 100 days (from order delivery).
Does DSW or Ekster offer free returns?
DSW: Yes (in-store). Ekster: No - $8.99-$14.99 handling fee deducted from refund (US/CA/UK); free within 14 days for EU.