Ekster Return Policy
Every return window, fee, and holiday extension for Ekster — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Choose store credit or an exchange instead of a cash refund — Ekster waives its $8.99-$14.99 handling fee in that case, so you keep more of what you paid.
Policy at a glance
- Return window
- 100 days (from order delivery)
- Return shipping
- US/CA/UK: prepaid label provided, $8.99-$14.99 handling fee deducted from refund; EU: free within 14 days of delivery; Rest of World: customer pays return shipping, no handling fee
- Free returns
- No - $8.99-$14.99 handling fee deducted from refund (US/CA/UK); free within 14 days for EU
- Restocking fee
- Handling fee waived if you choose store credit or an exchange instead of a cash refund
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Custom-engraved pieces, free gifts, warranty replacements
Why Ekster earned a C
How Ekster compares
Top-graded Fashion rivals — tap one for the full side-by-side.
About Ekster
Ekster built its name on the 'tracker wallet' — a slim card wallet with a built-in Bluetooth tracker so you can find it from your phone if it goes missing. That single feature turned it into one of the more recognizable direct-to-consumer accessories brands.
Beyond wallets, the lineup has grown to include phone cases, bags, and keychains, most sharing the same minimalist, RFID-blocking design language. The 100-day trial period is unusually generous for the category, which makes it easier to test the tracker feature in daily use before committing. Custom-engraved pieces are the one thing to watch — personalize a wallet and you give up the ability to return it.
What they sell
- Tracker wallets with built-in Bluetooth finders
- RFID-blocking card wallets
- Phone cases and card holders
- Bags and keychains
Frequently asked questions
What is Ekster's return window?
100 days (from order delivery)
Does Ekster offer free returns?
No - $8.99-$14.99 handling fee deducted from refund (US/CA/UK); free within 14 days for EU
How much does Ekster charge for return shipping?
US/CA/UK: prepaid label provided, $8.99-$14.99 handling fee deducted from refund; EU: free within 14 days of delivery; Rest of World: customer pays return shipping, no handling fee
Does Ekster charge a restocking fee?
Handling fee waived if you choose store credit or an exchange instead of a cash refund
Does Ekster extend its return window for the holidays?
None published
What items cannot be returned to Ekster?
Custom-engraved pieces, free gifts, warranty replacements
Also known as
ekster.com, ekster, support.ekster.com
Return-policy data is compiled from Ekster’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Ekster’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.