Return policy comparison · 2026
Ekster vs Zappos
Policy data verified July 24, 2026 (Ekster) and April 17, 2026 (Zappos)
Ekster
C
2.0 / 5.0 · Mediocre
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Ekster's C (2.0/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
EksterZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Ekster | Zappos | |
|---|---|---|
| Return window | 100 days (from order delivery) | ✓ 365 days |
| Free returns | No - $8.99-$14.99 handling fee deducted from refund (US/CA/UK); free within 14 days for EU | ✓ Yes |
| Restocking fee | Handling fee waived if you choose store credit or an exchange instead of a cash refund | ✓ None |
| Return shipping | US/CA/UK: prepaid label provided, $8.99-$14.99 handling fee deducted from refund; EU: free within 14 days of delivery; Rest of World: customer pays return shipping, no handling fee | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | Custom-engraved pieces, free gifts, warranty replacements | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
Ekster tip
Choose store credit or an exchange instead of a cash refund — Ekster waives its $8.99-$14.99 handling fee in that case, so you keep more of what you paid.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, Ekster or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Ekster's C (2.0/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Ekster's return window?
Ekster's return window is 100 days (from order delivery).
What is Zappos's return window?
Zappos's return window is 365 days.
Does Ekster or Zappos offer free returns?
Ekster: No - $8.99-$14.99 handling fee deducted from refund (US/CA/UK); free within 14 days for EU. Zappos: Yes.