Return policy comparison · 2026
DSW vs L'AGENCE
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (L'AGENCE)
Winner
DSW
A
4.5 / 5.0 · Excellent
L'AGENCE
D+
1.1 / 5.0 · Poor
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against L'AGENCE's D+ (1.1/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWL'AGENCE
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | L'AGENCE | |
|---|---|---|
| Return window | ✓ 90 days | 21 days (14 days for refund, 15-21 days for store credit only) |
| Free returns | ✓ Yes (in-store) | No - fee deducted |
| Restocking fee | ✓ None | $8 flat restocking fee on all returns for refund or store credit (not charged on exchanges) |
| Return shipping | Free mail returns for VIP members | Customer ships via FedEx using the prepaid label in the returns portal; an $8 restocking fee is deducted from the refund or store credit. Exchanges ship free with no restocking fee |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | Candles (final sale), items marked Final Sale, items marked Exchange Only (unless the needed size is unavailable), swimwear missing its hygienic liner or showing wear, items with perfume/scent or hair on them, items with rips or tears |
| Watch-out items | Standard 90-day window | Refund eligibility 0-14 days, days 15-21 downgrade to store credit only |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
L'AGENCE tip
Return within 14 days if you want cash back — wait past that and up to day 21, and L'AGENCE will only offer store credit, not a refund. Exchanges also skip the $8 restocking fee entirely, so swapping sizes is cheaper than returning for money back.
Frequently asked questions
Who has the better return policy, DSW or L'AGENCE?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against L'AGENCE's D+ (1.1/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is DSW's return window?
DSW's return window is 90 days.
What is L'AGENCE's return window?
L'AGENCE's return window is 21 days (14 days for refund, 15-21 days for store credit only).
Does DSW or L'AGENCE offer free returns?
DSW: Yes (in-store). L'AGENCE: No - fee deducted.