Return policy comparison · 2026
EarthHero vs Temu
Policy data verified July 24, 2026 (EarthHero) and April 17, 2026 (Temu)
EarthHero
C
2.1 / 5.0 · Mediocre
Winner
Temu
B+
3.5 / 5.0 · Good
The verdict
Temu has the more generous return policy in 2026, grading B+ (3.5/5.0) against EarthHero's C (2.1/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 20-day window (tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
EarthHeroTemu
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| EarthHero | Temu | |
|---|---|---|
| Return window | 20-30 days (varies by brand/category) | ✓ 90 days |
| Free returns | No - fee deducted | No - 1st free per order, $7.99 after |
| Restocking fee | None published | None |
| Return shipping | Customer pays; the cost of a return shipping label is deducted from apparel refunds. Route protection charges and original shipping are non-refundable. | $7.99 per additional return from same order |
| Holiday extension | None published | ✓ Yes - Nov 1 to Dec 31 through Jan 31 |
| Holiday deadline | — | Jan 31 |
| Non-returnable | Clearance/sale items (final sale), personal care items, underwear, face coverings/PPE, skincare products, most Holy Lamb Organics products | Final sale, customized, items marked non-returnable on product page |
| Watch-out items | Holy Lamb Organics products: 20-day window (shorter than most categories) | Electronics 45-90 days varies by seller |
EarthHero tip
Because EarthHero is a curated marketplace of independent eco-brands rather than one manufacturer, return terms genuinely differ by product - check the specific item's page before assuming a blanket policy applies.
Temu tip
Items under $10 often get refunded without needing to return them — just contact support and provide photos.
Frequently asked questions
Who has the better return policy, EarthHero or Temu?
Temu has the more generous return policy in 2026, grading B+ (3.5/5.0) against EarthHero's C (2.1/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 20-day window (tight).
What is EarthHero's return window?
EarthHero's return window is 20-30 days (varies by brand/category).
What is Temu's return window?
Temu's return window is 90 days.
Does EarthHero or Temu offer free returns?
EarthHero: No - fee deducted. Temu: No - 1st free per order, $7.99 after.