EarthHero Return Policy
Every return window, fee, and holiday extension for EarthHero — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Because EarthHero is a curated marketplace of independent eco-brands rather than one manufacturer, return terms genuinely differ by product - check the specific item's page before assuming a blanket policy applies.
Policy at a glance
- Return window
- 20-30 days (varies by brand/category)
- Return shipping
- Customer pays; the cost of a return shipping label is deducted from apparel refunds. Route protection charges and original shipping are non-refundable.
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Marketplace
Can’t be returned: Clearance/sale items (final sale), personal care items, underwear, face coverings/PPE, skincare products, most Holy Lamb Organics products
Time-sensitive items: Holy Lamb Organics products: 20-day window (shorter than most categories)
Why EarthHero earned a C
How EarthHero compares
Top-graded Marketplace rivals — tap one for the full side-by-side.
About EarthHero
Think of it as a curated storefront for sustainable brands you'd otherwise have to hunt down individually - reusable straws, plastic-free skincare, ethically made bags, all vetted under one roof by a small Boulder-based team.
That curation is the whole value proposition if you're trying to shop greener without researching every brand yourself. The tradeoff is a patchwork return policy: because EarthHero resells dozens of independent labels, the rules (and what counts as final sale) shift depending on which brand you bought from.
What they sell
- Reusable water bottles and food storage
- Plastic-free skincare and personal care
- Sustainable bags and backpacks
- Eco-friendly pet products
- Zero-waste kitchen and home goods
Frequently asked questions
What is EarthHero's return window?
20-30 days (varies by brand/category)
Does EarthHero offer free returns?
No - fee deducted
How much does EarthHero charge for return shipping?
Customer pays; the cost of a return shipping label is deducted from apparel refunds. Route protection charges and original shipping are non-refundable.
Does EarthHero charge a restocking fee?
None published
Does EarthHero extend its return window for the holidays?
None published
What items cannot be returned to EarthHero?
Clearance/sale items (final sale), personal care items, underwear, face coverings/PPE, skincare products, most Holy Lamb Organics products
Also known as
earthhero.com, earth hero sustainable
Return-policy data is compiled from EarthHero’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on EarthHero’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.