Return policy comparison · 2026
E-file.com vs HeyReal AI
Policy data verified July 24, 2026 by the Thrifle team
Winner
E-file.com
A-
4.0 / 5.0 · Very Good
HeyReal AI
C-
1.5 / 5.0 · Below Average
The verdict
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against HeyReal AI's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
E-file.comHeyReal AI
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| E-file.com | HeyReal AI | |
|---|---|---|
| Return window | ✓ 90 days (before you print, view, or file your return) | No returns (digital service - all sales final) |
| Free returns | ✓ Yes (before use) | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | Not applicable - digital tax software, no shipping. | Not applicable (digital service) |
| Holiday extension | None published | None published |
| Non-returnable | Purchases become non-refundable once you print the return, view the PDF, or file it; no refund if the IRS rejects your return (correct and retransmit instead) | All usage fees and membership charges are non-refundable; users agree not to dispute charges or file chargebacks except for fraud |
| Watch-out items | — | — |
E-file.com tip
Don't click to view or print your PDF until you're sure you want to keep the software - that single action locks you out of a refund, even if you haven't actually filed with the IRS yet.
HeyReal AI tip
The terms explicitly say disputing a charge (outside of fraud) can get your account blocked and future purchases refused — so if you're unsure about a subscription, don't rely on being able to chargeback your way out of it.
Frequently asked questions
Who has the better return policy, E-file.com or HeyReal AI?
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against HeyReal AI's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
What is E-file.com's return window?
E-file.com's return window is 90 days (before you print, view, or file your return).
What is HeyReal AI's return window?
HeyReal AI's return window is No returns (digital service - all sales final).
Does E-file.com or HeyReal AI offer free returns?
E-file.com: Yes (before use). HeyReal AI: No - fee deducted.