Return policy comparison · 2026
Hiboy vs REI
Policy data verified July 24, 2026 (Hiboy) and April 17, 2026 (REI)
Hiboy
C-
1.4 / 5.0 · Below Average
Winner
REI
A+
5.0 / 5.0 · Exceptional
The verdict
REI has the more generous return policy in 2026, grading A+ (5.0/5.0) against Hiboy's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HiboyREI
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Hiboy | REI | |
|---|---|---|
| Return window | 30 days (new, undamaged, unused) | ✓ 365 days (members); 90 days (non-members) |
| Free returns | No - fee deducted | ✓ Yes (members) |
| Restocking fee | 10%-50% of price for returns made 31-120 days after delivery, depending on condition; refused after 120 days (exchange for refurbished unit only, with a use-based balance charge) | ✓ None |
| Return shipping | Customer pays return shipping on non-defective returns; Hiboy deducts $50-$200 from the refund; defective items ship back on Hiboy's dime | Free for members |
| Holiday extension | None published | ✓ Not specifically extended |
| Non-returnable | Accessories and spare scooter parts, including seats, cannot be returned at all | Final sale items, helmets involved in accidents, items damaged beyond normal wear |
| Watch-out items | Returns after 30 days drop to reduced refunds (10-50%) through day 120, then no refunds at all — only a refurbished-unit exchange | Electronics 90 days |
Hiboy tip
The refund percentage shrinks fast after 30 days — by the time you're past 120 days, there's no refund option left at all, just a swap for a refurbished scooter with an extra charge based on how much you used yours. Don't sit on a return decision.
REI tip
REI membership ($30 lifetime) gives a full year to return anything — even used gear. Co-op philosophy.
Frequently asked questions
Who has the better return policy, Hiboy or REI?
REI has the more generous return policy in 2026, grading A+ (5.0/5.0) against Hiboy's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is Hiboy's return window?
Hiboy's return window is 30 days (new, undamaged, unused).
What is REI's return window?
REI's return window is 365 days (members); 90 days (non-members).
Does Hiboy or REI offer free returns?
Hiboy: No - fee deducted. REI: Yes (members).