Hiboy Return Policy
Every return window, fee, and holiday extension for Hiboy — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The refund percentage shrinks fast after 30 days — by the time you're past 120 days, there's no refund option left at all, just a swap for a refurbished scooter with an extra charge based on how much you used yours. Don't sit on a return decision.
Policy at a glance
- Return window
- 30 days (new, undamaged, unused)
- Return shipping
- Customer pays return shipping on non-defective returns; Hiboy deducts $50-$200 from the refund; defective items ship back on Hiboy's dime
- Free returns
- No - fee deducted
- Restocking fee
- 10%-50% of price for returns made 31-120 days after delivery, depending on condition; refused after 120 days (exchange for refurbished unit only, with a use-based balance charge)
- Holiday extension
- None published
- Category
- Outdoor
Can’t be returned: Accessories and spare scooter parts, including seats, cannot be returned at all
Time-sensitive items: Returns after 30 days drop to reduced refunds (10-50%) through day 120, then no refunds at all — only a refurbished-unit exchange
Why Hiboy earned a C-
How Hiboy compares
Top-graded Outdoor rivals — tap one for the full side-by-side.
About Hiboy
Electric scooters and e-bikes at a noticeably lower price point than the big-name brands are what built Hiboy's following, especially among people commuting short distances in cities. It sells online direct-to-consumer, with occasional presence on Amazon and through resellers, and leans on aggressive sale pricing to move inventory.
Commuters and casual riders looking for an affordable first e-scooter are the typical buyer here. The return math gets less generous the longer you wait — a scooter that seemed fine for a month but developed an issue at day 45 is only getting a partial refund, not a full one, so test it thoroughly in the first couple of weeks.
What they sell
- Electric kick scooters
- Foldable electric bikes
- Off-road electric scooters
- Replacement batteries and chargers
- Scooter accessories (seats sold separately, non-returnable)
Frequently asked questions
What is Hiboy's return window?
30 days (new, undamaged, unused)
Does Hiboy offer free returns?
No - fee deducted
How much does Hiboy charge for return shipping?
Customer pays return shipping on non-defective returns; Hiboy deducts $50-$200 from the refund; defective items ship back on Hiboy's dime
Does Hiboy charge a restocking fee?
10%-50% of price for returns made 31-120 days after delivery, depending on condition; refused after 120 days (exchange for refurbished unit only, with a use-based balance charge)
Does Hiboy extend its return window for the holidays?
None published
What items cannot be returned to Hiboy?
Accessories and spare scooter parts, including seats, cannot be returned at all
Also known as
hiboy.com
Return-policy data is compiled from Hiboy’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Hiboy’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.