Return policy comparison · 2026
L'AGENCE vs Zappos
Policy data verified July 24, 2026 (L'AGENCE) and April 17, 2026 (Zappos)
L'AGENCE
D+
1.1 / 5.0 · Poor
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against L'AGENCE's D+ (1.1/5.0). It wins 4 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 21-day window (tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
L'AGENCEZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| L'AGENCE | Zappos | |
|---|---|---|
| Return window | 21 days (14 days for refund, 15-21 days for store credit only) | ✓ 365 days |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | $8 flat restocking fee on all returns for refund or store credit (not charged on exchanges) | ✓ None |
| Return shipping | Customer ships via FedEx using the prepaid label in the returns portal; an $8 restocking fee is deducted from the refund or store credit. Exchanges ship free with no restocking fee | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | Candles (final sale), items marked Final Sale, items marked Exchange Only (unless the needed size is unavailable), swimwear missing its hygienic liner or showing wear, items with perfume/scent or hair on them, items with rips or tears | Final sale items, hazardous materials |
| Watch-out items | Refund eligibility 0-14 days, days 15-21 downgrade to store credit only | All items follow 365-day window |
L'AGENCE tip
Return within 14 days if you want cash back — wait past that and up to day 21, and L'AGENCE will only offer store credit, not a refund. Exchanges also skip the $8 restocking fee entirely, so swapping sizes is cheaper than returning for money back.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, L'AGENCE or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against L'AGENCE's D+ (1.1/5.0). It wins 4 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 21-day window (tight).
What is L'AGENCE's return window?
L'AGENCE's return window is 21 days (14 days for refund, 15-21 days for store credit only).
What is Zappos's return window?
Zappos's return window is 365 days.
Does L'AGENCE or Zappos offer free returns?
L'AGENCE: No - fee deducted. Zappos: Yes.