Return policy comparison · 2026
Online Fabric Store vs SINGER
Policy data verified July 24, 2026 by the Thrifle team
Online Fabric Store
C-
1.4 / 5.0 · Below Average
Winner
SINGER
B+
3.4 / 5.0 · Good
The verdict
SINGER has the more generous return policy in 2026, grading B+ (3.4/5.0) against Online Fabric Store's C- (1.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Online Fabric StoreSINGER
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Online Fabric Store | SINGER | |
|---|---|---|
| Return window | 30 days (uncut, unaltered) | 30 days (from delivery date, direct purchases only) |
| Free returns | No - customer pays return shipping | ✓ Yes |
| Restocking fee | 25% on returned wallpaper only (must be unopened in original plastic packaging) | ✓ None published |
| Return shipping | Customer pays; a return authorization number is required; original shipping fee is not refunded unless OFS made an error | Free for eligible returns; original shipping charges and gift box costs are non-refundable |
| Holiday extension | None published | Mentions extended policies during the holiday season, but no specific dates published |
| Non-returnable | Aerosols, clearance items, fabric and wallpaper samples, and fabric from designer lines including ABBEYSHEA, Baker Lifestyle, Beacon Hill, Brunschwig & Fils, Clarke & Clarke, Cole & Son, Fabricut, Gastón y Daniela, GP & J Baker, JF Fabrics, Kravet, Lee Jofa, Lee Jofa Modern, Mitchell, Mulberry, Pindler & Pindler, Threads, Toray, Trend, and Ultrafabrics | Products purchased from third-party retailers or physical stores, used items or products not in original packaging |
| Watch-out items | — | — |
Online Fabric Store tip
Order a swatch before committing to yardage — designer-brand fabrics like Kravet and Lee Jofa can't be returned at all, and once any fabric is cut, washed, or marked it's considered non-salable and gets sent back to you with no refund.
SINGER tip
This 30-day guarantee only applies if you bought directly from singer.com - if you got your machine from a big-box store or another retailer, you'll need to use that store's own return policy instead.
Frequently asked questions
Who has the better return policy, Online Fabric Store or SINGER?
SINGER has the more generous return policy in 2026, grading B+ (3.4/5.0) against Online Fabric Store's C- (1.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Online Fabric Store's return window?
Online Fabric Store's return window is 30 days (uncut, unaltered).
What is SINGER's return window?
SINGER's return window is 30 days (from delivery date, direct purchases only).
Does Online Fabric Store or SINGER offer free returns?
Online Fabric Store: No - customer pays return shipping. SINGER: Yes.