Return policy comparison · 2026
PatioLiving vs Zinus
Policy data verified July 24, 2026 by the Thrifle team
PatioLiving
C-
1.4 / 5.0 · Below Average
Winner
Zinus
A-
4.0 / 5.0 · Very Good
The verdict
Zinus has the more generous return policy in 2026, grading A- (4.0/5.0) against PatioLiving's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
PatioLivingZinus
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| PatioLiving | Zinus | |
|---|---|---|
| Return window | 30 days (original condition and packaging, not installed/assembled) | ✓ 100-night trial on mattresses (good condition, proof of purchase) |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | 20% on furniture, mirrors, umbrellas, and grills; 15% on lighting, rugs, and other categories; special-order items incur additional fees | ✓ None published, aside from the optional $75 per-unit old-mattress/box-spring haul-away fee if you use Zinus's disposal service |
| Return shipping | Deducted from refund, cost varies by location; any original outbound or upgraded shipping (white glove, expedited, assembly, address changes) is also deducted. | Not detailed on the policy page beyond return-authorization submission; if Zinus's disposal partner hauls away your old mattress or box spring, a $75 per-unit service fee is deducted from your refund. |
| Holiday extension | None published | None published |
| Non-returnable | Personalized/custom/made-to-order items, mattresses, clearance/closeout items, open-box items, gift cards, samples, electrical accessories, orders of 6+ of the same item, assembled/installed items, items without original packaging, items shipped outside the continental US, items postmarked 30+ days after delivery | None published beyond the standard condition requirement (item must show no drool, stains, or odors, with proof of purchase) |
| Watch-out items | Damaged or defective items must be reported within 10 days of delivery to qualify for repair/replacement/refund | Mattress toppers, bed frames, adjustable bases, and living/outdoor furniture — only a 30-day return window from delivery, versus the 100-night mattress trial |
PatioLiving tip
A 20% restocking fee on furniture plus deducted shipping means a bulky patio set that doesn't work out can cost you a real chunk of the price back -- measure your space twice before ordering anything large.
Zinus tip
If you bought your Zinus mattress through Amazon, Walmart, Costco, or another retailer instead of Zinus.com directly, this policy doesn't apply to you — that retailer's own return window and process governs your purchase instead.
Frequently asked questions
Who has the better return policy, PatioLiving or Zinus?
Zinus has the more generous return policy in 2026, grading A- (4.0/5.0) against PatioLiving's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is PatioLiving's return window?
PatioLiving's return window is 30 days (original condition and packaging, not installed/assembled).
What is Zinus's return window?
Zinus's return window is 100-night trial on mattresses (good condition, proof of purchase).
Does PatioLiving or Zinus offer free returns?
PatioLiving: No - fee deducted. Zinus: Yes.