Return policy comparison · 2026
YOOX vs Zulily
Policy data verified July 24, 2026 by the Thrifle team
YOOX
C-
1.7 / 5.0 · Below Average
Winner
Zulily
B-
2.7 / 5.0 · Fair
The verdict
Zulily has the more generous return policy in 2026, grading B- (2.7/5.0) against YOOX's C- (1.7/5.0). It wins 1 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
YOOXZulily
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| YOOX | Zulily | |
|---|---|---|
| Return window | 60 days (unused, unworn, tags and packaging intact) | 60 days from receipt (unworn, original tags) |
| Free returns | No - fee deducted | No - fee deducted |
| Restocking fee | $9.95 (US) or $5 per item (Canada) deducted from the refund when using YOOX's prepaid return label; waived on claims YOOX accepts as damaged or defective, which get a full refund including taxes and original shipping. | ✓ None published |
| Return shipping | Free to use YOOX's prepaid UPS label, but a fee is still deducted from the refund ($9.95 for US residents, $5 per item for Canadian residents); customers who ship back with a different courier pay that cost themselves and bear the risk of loss in transit. | Free only if optional return & order protection was purchased at checkout; otherwise the customer buys a return shipping label and its cost is deducted from the refund (unless the item arrived damaged, defective, or wrong, in which case Zulily refunds the shipping fee) |
| Holiday extension | None published | None published |
| Non-returnable | Customized or personalized products, sealed cosmetics/health & hygiene items once opened, final sale items, swimwear, undergarments, jewelry | Undergarments, mystery packs/mystery items, surprise items, items marked final sale, free gifts, and promotional items with retail value |
| Watch-out items | — | Free exchange (one per order) must be mailed within 15 days of the return being initiated, or the exchange is voided |
YOOX tip
The $9.95 return fee applies even when YOOX supplies the shipping label, so it's baked into every standard return — it's only waived on claims YOOX accepts as damaged or misdescribed, so photograph any quality issues before requesting a return.
Zulily tip
Add return & order protection at checkout if you're unsure about sizing — it's the only path to a fully free return; skip it and the label cost comes straight out of your refund. Also note the 60-day clock starts at delivery, not purchase date, which matters since zulily often ships weeks after you order.
Frequently asked questions
Who has the better return policy, YOOX or Zulily?
Zulily has the more generous return policy in 2026, grading B- (2.7/5.0) against YOOX's C- (1.7/5.0). It wins 1 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is YOOX's return window?
YOOX's return window is 60 days (unused, unworn, tags and packaging intact).
What is Zulily's return window?
Zulily's return window is 60 days from receipt (unworn, original tags).
Does YOOX or Zulily offer free returns?
YOOX: No - fee deducted. Zulily: No - fee deducted.