YOOX Return Policy
Every return window, fee, and holiday extension for YOOX — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The $9.95 return fee applies even when YOOX supplies the shipping label, so it's baked into every standard return — it's only waived on claims YOOX accepts as damaged or misdescribed, so photograph any quality issues before requesting a return.
Policy at a glance
- Return window
- 60 days (unused, unworn, tags and packaging intact)
- Return shipping
- Free to use YOOX's prepaid UPS label, but a fee is still deducted from the refund ($9.95 for US residents, $5 per item for Canadian residents); customers who ship back with a different courier pay that cost themselves and bear the risk of loss in transit.
- Free returns
- No - fee deducted
- Restocking fee
- $9.95 (US) or $5 per item (Canada) deducted from the refund when using YOOX's prepaid return label; waived on claims YOOX accepts as damaged or defective, which get a full refund including taxes and original shipping.
- Holiday extension
- None published
- Category
- Off Price Retail
Can’t be returned: Customized or personalized products, sealed cosmetics/health & hygiene items once opened, final sale items, swimwear, undergarments, jewelry
Why YOOX earned a C-
How YOOX compares
Top-graded Off Price Retail rivals — tap one for the full side-by-side.
About YOOX
You're browsing one of the earlier entrants in online luxury fashion here — YOOX carries past-season and current designer clothing, shoes, and accessories from labels across the spectrum, mixed with its own in-house YOOX-branded lines. It's part of the Yoox Net-a-Porter group, positioned for shoppers hunting designer names at reduced prices rather than full-price boutique shopping.
Returns get a generous 60 days, well beyond what most fashion sites offer, provided tags and packaging stay intact. The catch: even when YOOX foots the shipping bill with its own prepaid label, it still pockets a $9.95 return fee from your refund (Canadians pay $5 per item), so a return is never completely free unless the item arrived damaged or not as described.
What they sell
- Designer and contemporary apparel from multiple fashion houses
- Shoes, handbags, and accessories at reduced off-season pricing
- YOOX-exclusive private label collections
- Home decor and design objects
Frequently asked questions
What is YOOX's return window?
60 days (unused, unworn, tags and packaging intact)
Does YOOX offer free returns?
No - fee deducted
How much does YOOX charge for return shipping?
Free to use YOOX's prepaid UPS label, but a fee is still deducted from the refund ($9.95 for US residents, $5 per item for Canadian residents); customers who ship back with a different courier pay that cost themselves and bear the risk of loss in transit.
Does YOOX charge a restocking fee?
$9.95 (US) or $5 per item (Canada) deducted from the refund when using YOOX's prepaid return label; waived on claims YOOX accepts as damaged or defective, which get a full refund including taxes and original shipping.
Does YOOX extend its return window for the holidays?
None published
What items cannot be returned to YOOX?
Customized or personalized products, sealed cosmetics/health & hygiene items once opened, final sale items, swimwear, undergarments, jewelry
Also known as
yoox, yoox.com, www.yoox.com
Return-policy data is compiled from YOOX’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on YOOX’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.