Zulily Return Policy
Every return window, fee, and holiday extension for Zulily — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Add return & order protection at checkout if you're unsure about sizing — it's the only path to a fully free return; skip it and the label cost comes straight out of your refund. Also note the 60-day clock starts at delivery, not purchase date, which matters since zulily often ships weeks after you order.
Policy at a glance
- Return window
- 60 days from receipt (unworn, original tags)
- Return shipping
- Free only if optional return & order protection was purchased at checkout; otherwise the customer buys a return shipping label and its cost is deducted from the refund (unless the item arrived damaged, defective, or wrong, in which case Zulily refunds the shipping fee)
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Off Price Retail
Can’t be returned: Undergarments, mystery packs/mystery items, surprise items, items marked final sale, free gifts, and promotional items with retail value
Time-sensitive items: Free exchange (one per order) must be mailed within 15 days of the return being initiated, or the exchange is voided
Why Zulily earned a B-
How Zulily compares
Top-graded Off Price Retail rivals — tap one for the full side-by-side.
About Zulily
Fresh flash-sale events every morning at 7am are Zulily's whole rhythm — new limited-time collections in fashion, home goods, kids' items, and beauty that rotate daily rather than sitting in a static catalog. The site had a rocky patch (it wound down US operations for a stretch before relaunching under new ownership), and it's back running the same daily-deal format as before.
You'll see name brands mixed in with smaller labels across categories like shoes, accessories, and home décor, all priced as limited drops rather than everyday stock. Shoppers who like treasure-hunt browsing tend to stick around; those who want guaranteed availability of a specific item might get frustrated since events sell out and don't restock. One caveat: because so much of the catalog moves through flash events, expect longer processing times before items ship compared to standard retailers.
What they sell
- Daily flash-sale fashion (clothing, shoes, accessories)
- Home goods and décor
- Babies' and kids' clothing and gear
- Beauty and skincare products
- Health and wellness items
Frequently asked questions
What is Zulily's return window?
60 days from receipt (unworn, original tags)
Does Zulily offer free returns?
No - fee deducted
How much does Zulily charge for return shipping?
Free only if optional return & order protection was purchased at checkout; otherwise the customer buys a return shipping label and its cost is deducted from the refund (unless the item arrived damaged, defective, or wrong, in which case Zulily refunds the shipping fee)
Does Zulily charge a restocking fee?
None published
Does Zulily extend its return window for the holidays?
None published
What items cannot be returned to Zulily?
Undergarments, mystery packs/mystery items, surprise items, items marked final sale, free gifts, and promotional items with retail value
Also known as
zulily, zulily.com, zulily deals
Return-policy data is compiled from Zulily’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Zulily’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.