PUMA Return Policy
Every return window, fee, and holiday extension for PUMA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
PUMA doesn't offer direct exchanges online — you have to return the item and place an entirely new order for a different size or color, so order the replacement right away rather than waiting on the return to process.
Policy at a glance
- Return window
- 45 days (eligible items)
- Return shipping
- Free for standard online orders placed on us.puma.com, using a pre-paid return label; free returns are not offered for orders from APO/FPO addresses or US territories, or when a FedEx/authorized drop-off isn't accessible.
- Free returns
- Yes (most items)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Athletic
Can’t be returned: Final sale items (per product page), gift cards, customized products, bodywear including face masks (except manufacturing/material defects)
Time-sensitive items: PUMA x LaMelo Ball and FENTY x PUMA shoes: 15 days
Why PUMA earned a B+
How PUMA compares
Top-graded Athletic rivals — tap one for the full side-by-side.
About PUMA
PUMA's built its US business on performance sneakers and soccer boots as much as the streetwear silhouettes that show up on off-duty athletes — Rihanna's FENTY collaboration and the LaMelo Ball signature line sit on the same site as running shoes and training gear. It's the kind of place you shop whether you're actually training or just want the look.
Running shoe sizing tends to run true to size for most shoppers, though soccer cleats reportedly fit narrow according to frequent reviewers. One quirk worth knowing before you order: PUMA doesn't do direct exchanges, so swapping a size means returning first and placing a brand-new order.
What they sell
- Running, training, and soccer footwear
- Athletic apparel: leggings, tees, joggers, and jackets
- Streetwear collabs like FENTY x PUMA and PUMA x LaMelo Ball
- Soccer gear including cleats and jerseys
- Kids' shoes and apparel
Frequently asked questions
What is PUMA's return window?
45 days (eligible items)
Does PUMA offer free returns?
Yes (most items)
How much does PUMA charge for return shipping?
Free for standard online orders placed on us.puma.com, using a pre-paid return label; free returns are not offered for orders from APO/FPO addresses or US territories, or when a FedEx/authorized drop-off isn't accessible.
Does PUMA charge a restocking fee?
None
Does PUMA extend its return window for the holidays?
None published
What items cannot be returned to PUMA?
Final sale items (per product page), gift cards, customized products, bodywear including face masks (except manufacturing/material defects)
Also known as
puma.com, us.puma.com, puma, help.us.puma.com
Return-policy data is compiled from PUMA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on PUMA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.