TOMS Return Policy
Every return window, fee, and holiday extension for TOMS — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Take store credit instead of a card refund and you skip the $4.99 restocking fee completely - an easy way to keep the full value if you're likely to buy from TOMS again anyway.
Policy at a glance
- Return window
- 30 days from order date
- Return shipping
- Free prepaid return label provided within the contiguous United States
- Free returns
- Yes (within contiguous US)
- Restocking fee
- $4.99 restocking fee if refunded to original payment method; waived entirely if you choose store credit instead
- Holiday extension
- None published
- Category
- Footwear
Can’t be returned: Items marked 'All sales are final - No returns', gift cards (physical and digital), altered items including those customized with TOMS shoe tattoos, items showing wear or use
Why TOMS earned a C+
How TOMS compares
Top-graded Footwear rivals — tap one for the full side-by-side.
About TOMS
One-for-one giving built TOMS' original reputation - for every pair of the brand's signature canvas slip-ons sold, the company donated a pair to someone in need, a model that made it one of the earliest big "conscious consumerism" brands. The espadrille-style slip-on is still the shoe most people picture when they hear the name, though the lineup has expanded into sneakers and boots since. Customizing a pair with TOMS' shoe tattoos voids your return eligibility, so think it through before personalizing.
The $4.99 restocking fee only hits if you want cash back - opt for store credit and it disappears. Anyone drawn to the brand's giving model, or just wanting a simple casual slip-on, is the typical shopper.
What they sell
- Canvas slip-on espadrilles
- Casual sneakers
- Sandals and flip-flops
- Boots and cold-weather footwear
Frequently asked questions
What is TOMS's return window?
30 days from order date
Does TOMS offer free returns?
Yes (within contiguous US)
How much does TOMS charge for return shipping?
Free prepaid return label provided within the contiguous United States
Does TOMS charge a restocking fee?
$4.99 restocking fee if refunded to original payment method; waived entirely if you choose store credit instead
Does TOMS extend its return window for the holidays?
None published
What items cannot be returned to TOMS?
Items marked 'All sales are final - No returns', gift cards (physical and digital), altered items including those customized with TOMS shoe tattoos, items showing wear or use
Also known as
toms.com, toms shoes
Return-policy data is compiled from TOMS’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on TOMS’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.