Davines Return Policy
Every return window, fee, and holiday extension for Davines — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You have to call or email for authorization before sending anything back — showing up with an unapproved return risks it being refused outright, so don't skip that step.
Policy at a glance
- Return window
- 30 days (prior authorization required)
- Return shipping
- Customer pays return shipping; company recommends insuring and using a trackable carrier. Refund equals purchase price minus original shipping/handling.
- Free returns
- No - customer pays return shipping
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Items marked 'non-returnable' on the site; acceptance of any return is entirely at Davines' discretion
Why Davines earned a C+
How Davines compares
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About Davines
Ask a hairstylist about Davines and you'll probably get a nod — it's the Italian haircare line built into a lot of high-end salon menus, known for its sustainability push (it's a certified B Corp) and ingredient-forward shampoos, conditioners, and stylers. It reads less like a drugstore-adjacent brand and more like a 'my colorist recommended this' purchase.
Because Davines sells factory-direct online alongside salons, the return policy is stricter than a typical beauty retailer's: you need to call or email before sending anything back, and they can say no. If a product just isn't your thing scent- or texture-wise, ask your salon about a return there instead — Davines.com's own process is slower and less forgiving than buying through a stylist.
What they sell
- Shampoo and conditioner by hair type (curl, color-safe, volumizing)
- Styling products like texturizing sprays and finishing creams
- Scalp and hair treatments (OI, Naturaltech lines)
- Professional hair color and coloring accessories
Frequently asked questions
What is Davines's return window?
30 days (prior authorization required)
Does Davines offer free returns?
No - customer pays return shipping
How much does Davines charge for return shipping?
Customer pays return shipping; company recommends insuring and using a trackable carrier. Refund equals purchase price minus original shipping/handling.
Does Davines charge a restocking fee?
None published
Does Davines extend its return window for the holidays?
None published
What items cannot be returned to Davines?
Items marked 'non-returnable' on the site; acceptance of any return is entirely at Davines' discretion
Also known as
davines.com, us.davines.com
Return-policy data is compiled from Davines’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Davines’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.